129 answers about EgreedMail

EgreedMail is a business email and encrypted cloud storage platform built by Egreed Tech in Kigali, Rwanda. It gives companies mailboxes on their own domain, file storage with sharing controls, and an admin console — priced in Rwandan francs.

Open the sign-up page, choose a username, and add your name, job title and department. The first account created for an organisation becomes the administrator and can provision mailboxes for the rest of the team.

No. You can start on the free single-mailbox tier without any card, and only pay when you add team mailboxes or extra storage.

No. EgreedMail sign-up is username based, so staff without a personal email account can still be given a company mailbox.

Creating the workspace and first mailboxes takes a few minutes. Adding your own domain takes as long as your DNS provider needs to publish the records, usually under an hour.

Yes. Most teams start with two or three pilot mailboxes on a subdomain, then move the main domain once they are satisfied with delivery and workflow.

There is no hard cap. Small teams typically run 5 to 50 mailboxes; larger institutional deployments are handled by our Kigali team.

Yes. Existing mail can be migrated during onboarding, and you can keep forwarding from the old provider while staff switch over.

Yes. The workspace is a progressive web app, so it installs to a phone home screen and works on Android and iOS without a separate download.

The web workspace can be installed as a desktop app from Chrome or Edge, giving you a standalone window, notifications and offline caching.

Your mailboxes become read-only rather than deleted, so you can export mail and files before closing the account.

Yes. Schools, NGOs and cooperatives are a large share of our users, and we offer institutional deployment support for them.

Yes. EgreedMail runs corporate mailboxes on your own domain. You point your MX records at Egreed Tech and each staff member gets an isolated, policy-controlled mailbox.

An MX record for inbound mail, an SPF record authorising our relay, a DKIM record for signing, and optionally a DMARC record to set your policy. The admin console shows the exact values for your domain.

Usually 15 to 60 minutes with Rwandan and regional registrars, though propagation can take up to 24 hours.

Yes. External mail is delivered over an authenticated relay with SPF and DKIM signing, while internal staff-to-staff mail never leaves Egreed infrastructure.

Almost always because SPF, DKIM or DMARC is missing or misaligned. Run the DNS validation wizard in the admin console and fix any record it flags.

SPF is a DNS record listing which servers may send mail for your domain. Without it, receiving providers cannot tell your mail from a forgery.

DKIM adds a cryptographic signature to each outgoing message so recipients can prove it was not altered and really came from your domain.

DMARC tells receivers what to do when SPF or DKIM fails. Start at p=none to collect reports, then move to quarantine and reject once your mail passes consistently.

Yes. Multiple domains and subdomains can point at the same workspace, each with its own mailboxes and aliases.

Yes. A mailbox can carry aliases such as sales@ or info@ that deliver into the same inbox, and you can choose which address to send from.

Yes. Shared addresses like support@ can be routed to several mailboxes so the whole team sees the conversation.

Yes, a catch-all can collect mail sent to unknown addresses on your domain, though we recommend explicit aliases to reduce spam.

Yes. Forwarding rules can be set per mailbox, with the option to keep or discard the local copy.

Individual messages including attachments are limited to keep delivery reliable across providers. Large files should be shared as a Drive link instead.

Yes. Many teams run both for a week or two by forwarding from the old provider until MX records are switched fully.

The workspace is browser-first. Client access is handled case by case for institutional deployments — contact our team if you require it.

An administrator can suspend the mailbox, transfer its mail, and convert the address into an alias so nothing sent to it is lost.

Messages sent internally can be withdrawn before they are read. Mail already delivered to an external provider such as Gmail cannot be recalled — use scheduled send as a safety net.

The search bar accepts plain text plus operators such as from:, to:, subject:, has:attachment, is:unread, label: and before:/after: dates, with autocomplete as you type.

Yes. Operators combine, so from:finance has:attachment after:2026/01/01 narrows to exactly what you need.

A message can carry several labels at once, whereas a folder is a single location. Labels let you file the same thread under a client and a project.

Yes. Filters match on sender, recipient, subject or keywords and can label, archive, mark important, forward or delete automatically.

Primary, Social and Promotions tabs separate real correspondence from newsletters and notifications so your main inbox stays readable.

Select messages with the checkboxes and use the bulk toolbar to mark read, star, flag important, archive, trash, report spam, mute, categorise, move or delete forever.

Yes. Snoozing hides a thread until the time you choose, then returns it to the top of the inbox.

Yes. Choose a send time in the composer and the message queues until then, which is useful for business-hours delivery across time zones.

Yes. Messages sent to other EgreedMail users can carry an expiry time after which the body is no longer readable.

Yes, receipts can be requested per message. They are reliable for internal mail; external providers may block them.

Yes. Templates store frequently used text such as quotations or onboarding instructions and insert into the composer in one click.

Yes. Each mailbox can have its own signature with name, job title, department and company details, applied automatically to new mail.

Yes, and they follow the conventions most users already know: c to compose, e to archive, r to reply, / to search, and j/k to move through the list.

Replies are threaded by conversation so the full exchange reads top to bottom instead of arriving as separate messages.

Yes. Muting keeps future replies out of your inbox while leaving them searchable.

Yes. Stars and importance are separate signals, so you can star what you must action and flag importance for what matters long term.

Yes. Deleted mail sits in trash for a recovery window before it is removed permanently.

Recently viewed mail and files are cached, so you can read and draft on a dropped connection and everything syncs when you are back online.

Files sit in private storage reachable only through short-lived signed links, and every mailbox is isolated by row-level security, so no one outside your organisation can list or read your data.

Message bodies are encrypted at rest with AES-256-GCM, and all traffic between your browser and our servers is encrypted in transit.

No. Mailbox access is enforced in the database per user, and message bodies are stored encrypted rather than as readable text.

Yes. Remote images can be blocked by default, tracking pixels are detected and stripped, and link tracking parameters are removed before you click.

After a period of inactivity your session locks behind a six-digit PIN, with a countdown warning first and synchronisation across every open tab.

You can recover access with your account password after repeated failed attempts, and the event is written to your security log.

Yes. Sign-ins, lock events and PIN failures are written to an append-only activity log you can review, without ever recording the PIN itself.

Session locking with a PIN is built in, and additional authentication factors are available for institutional deployments.

Roles live in a dedicated privileges table checked on the server. A role cannot be granted from the browser or by editing a profile.

No. Storage buckets are private and every download goes through a signed URL generated for an authorised request.

No. Your mail and files are never sold, shared with advertisers, or used to train models.

Sign out of all sessions from security settings; the locked device then requires your PIN and password before anything can be read.

Yes. Mail and files are backed up, and Drive keeps version history plus a recoverable trash window before permanent deletion.

Yes. Our Kigali team can walk a compliance officer through the architecture and the controls in writing.

Yes, and it is designed for exactly that: contracts, records and personal data governed by your organisation rather than scattered across consumer inboxes.

EgreedDrive is the encrypted file storage inside your workspace, with folders, version history, favourites, trash and controlled sharing.

Uploads of up to 5 GB per file are supported using resumable transfers.

The upload resumes from where it stopped instead of restarting, which matters on mobile data.

Yes, with unlimited nesting, plus starter templates for school, business and media workspaces.

Yes. Each new upload of the same file creates a version you can preview and restore.

They move to trash and can be restored during the recovery window before permanent deletion.

Yes, and there is a recents view so the documents you touched today are one click away.

Yes. Images, video and PDFs preview inline in the browser.

Egreed Cloud is long-term archival storage. You can copy Drive files and mail attachments into it to keep records without filling your working space.

Yes. Each attachment has a save action, and once stored it shows an indicator linking to the archived copy.

The Drive analytics view shows total usage, largest files and growth over time.

Yes. Workspace membership controls who can see and change a shared folder tree.

No practical limit; storage is billed by total space rather than file count.

Yes, folders can be downloaded, and large trees are packaged for a single transfer.

Create a share link. The recipient opens it in a browser and views or downloads the file without needing an account.

Yes. Add a password and the recipient must enter it before the file is shown.

Yes. Set an expiry time and the link stops working the moment it passes, returning a clear expired notice.

Yes. A maximum download count can be set per link, after which access closes.

Yes, instantly from the workspace. Revoked links stop resolving immediately.

No. Public share pages are designed for recipients with no account, while still enforcing password, expiry and download rules.

Access events are recorded so you can see how often a link was opened and downloaded.

No. Share pages carry no-index directives and use unguessable tokens.

Yes, with the same password, expiry and revocation controls as a single file.

A clean branded page with the file name, size, an inline preview where possible, and a download button.

Plans start free for a single mailbox, with team plans billed per mailbox per month in RWF. The pricing page lists current rates.

Because local businesses budget in francs. Dollar pricing adds exchange-rate padding and often requires an international card.

No. Local payment methods are supported so you are not blocked by card requirements.

Yes. Invoices suitable for company accounting and tender documentation are issued for every billing period.

Yes. Upgrade or downgrade at any time; billing is adjusted from the change onwards.

Yes, annual billing is cheaper than paying monthly. Contact sales for the current rate.

Yes. Institutional pricing is available — contact our Kigali team with your organisation details.

It is prorated, so you pay only for the remaining days in that period.

Each plan includes a storage allowance, and additional space can be added without changing your mailbox count.

Yes. There is no lock-in contract on standard plans, and you can export your data before closing the account.

Provision and suspend mailboxes, manage roles, review the security audit log, revoke share links, monitor storage and volume, and run the DNS validation wizard.

The first account created for an organisation. That user can then promote others.

Yes, and we recommend at least two so you are never locked out.

Yes. The admin overview reports volume, delivery status, active users and storage consumption.

Yes. Administrators can trigger a reset without ever seeing the existing credential.

Yes. Inactivity locking can be required organisation-wide rather than left to each user.

Yes. Role changes, suspensions and link revocations are written to the append-only audit log.

Yes, for compliance reviews and tender documentation.

The console includes an inbound webhook status view and DNS checks that flag any missing record.

Yes. Naming policy such as firstname.lastname can be enforced at provisioning time.

Run the DNS validation wizard. Missing or misaligned SPF and DKIM records are the cause in the large majority of delivery failures.

The message shows its delivery status, and bounces carry the reason reported by the receiving provider, such as an unknown mailbox or a policy rejection.

Confirm the username rather than an email address, reset the password from the sign-in page, and check whether the session is locked behind your PIN.

Increase the inactivity timeout in security settings, or ask an administrator if the organisation policy sets a fixed value.

Retry from the error notice; the transfer resumes rather than starting again. Persistent failures usually mean the storage quota is full.

Preview supports common image, video and PDF formats. Other types download instead, and the retry action re-signs an expired link.

Check the expiry and the maximum download count on the link, and confirm the device clock is correct.

Remote image blocking is on by default for privacy. Use the privacy panel to load images for that sender.

Check the category tab and any active search filter, then clear filters to see everything.

Confirm the attachment was included before sending; very large files should be shared as a Drive link instead.

New domains have no sending reputation. Ramp up volume gradually and publish a DMARC policy to build trust.

Write to contact@void-coin.com with the exact error text and the time it happened, and our Kigali team will trace it in the logs.

Local billing in francs, support in your time zone, engineering tuned for mobile data, and accountability with a team you can actually reach in Kigali.

Rwanda first, plus Kenya, Uganda, Tanzania, Burundi and DR Congo.

Yes. It is engineered for metered and intermittent connections, with offline caching and resumable uploads instead of assuming fibre.

Business hours in Central Africa Time, so you are not waiting overnight for a reply from another continent.

Yes, our Kigali team supports customers in Kinyarwanda, English and French.

Yes. We provide architecture and security documentation that procurement teams commonly request.

Yes. Partnerships and reseller arrangements across East Africa are welcome — contact sales.

Yes. Institutional deployments with dedicated onboarding are handled directly by our team.

A gmail.com address costs credibility in bids and negotiations. A yourname@yourcompany.rw address signals a real, durable organisation.

Kigali, Rwanda. You can reach us at contact@void-coin.com.